Warranties
(การรับประกัน)
Definition
Warranties (การรับประกัน) Hard Skill
Warranties refer to the guarantees provided by a seller or manufacturer regarding the condition, quality, or performance of a product or service, ensuring repair, replacement, or compensation under specified conditions.
Expertise Level
Level 1
Basic
1. Understands the basic concept of warranties and their purpose.
2. Can identify common types of warranties in products or services.
3. Recognizes warranty periods and simple terms and conditions.
Level 2
Intermediate
1. Interprets detailed warranty terms and conditions accurately.
2. Explains warranty coverage and exclusions to customers.
3. Handles warranty claims following established procedures.
Level 3
Advanced
1. Develops and designs warranty policies aligned with business strategy.
2. Analyzes warranty data to identify product issues and improve quality.
3. Negotiates warranty terms with suppliers or partners effectively.
