Web Chat
(แชทบนเว็บ)
Definition
Web Chat (แชทบนเว็บ) Tool
Web Chat refers to real-time online communication through a web browser, allowing users to exchange messages instantly for customer support, collaboration, or social interaction.
Expertise Level
Level 1
Basic
1. Can initiate and respond to web chat messages effectively.
2. Understands basic functions of common web chat platforms.
3. Can maintain polite and clear communication in chats.
Level 2
Intermediate
1. Manages multiple web chat conversations simultaneously.
2. Uses advanced features such as file sharing and chat bots effectively.
3. Can troubleshoot common issues encountered during web chats.
Level 3
Advanced
1. Integrates web chat tools with other communication and CRM systems.
2. Analyzes chat interactions to improve customer experience and workflow.
3. Develops or customizes web chat solutions for specific organizational needs.
